May 25, 2022

Case Study: GO Rentals

What connects GO Rentals and ADAS Experts?

With the most up-to-date vehicles in their rental fleet, John and the team at GO Rentals knew that an increasing number of their cars were equipped with Advanced Driver Assistance Systems (ADAS) designed to aid in the elimination of accidents.

With a safety-first approach, these features were well received. However, the gravel and stones on NZ roads meant that GO Rentals were seeing a lot of broken windscreens. With the majority of their fleet’s windscreens fitted with ADAS sensors, they realized that the repair was no longer as simple as fixing the glass. New windscreens need to be calibrated and the ADAS systems checked.

That is where the relationship between GO Rentals and ADAS Experts began. A quick internet search led John to the ADAS Experts team, more specifically Founder and Technical Trainer, Igor Pall.

Igor was able to support GO Rentals with the latest ADAS equipment, training, and certification for their maintenance team.

Go Rentals

Q&A with John Osborne, CEO of GO Rentals

If anyone knows about owning cars featuring the latest technology, it’s John Osborne from GO Rentals. We sat down with John and chatted about what sets the GO Rentals business apart and the ‘pros’ and ‘things to watch’ of the increasingly modern vehicles in his fleet.


What makes GO Rentals different?

We are a kiwi owned business with 6 (soon to be 8) branches nationwide. We pride ourselves on our fair & transparent car rentals and have radically changed how car rental companies handle paperwork. We also offer a wide range of new vehicles including the Tesla Model 3. We aspire to give our customers the best service possible and that includes keeping their safety at the forefront of our vehicle preparedness and minds.


How do you best ensure the safety of your vehicles?

Our vehicles undergo a complete safety check before going on hire. We only hire 5 star ANCAP safety rated vehicles. This safety checklist includes the basics such as Tyres, brake lights, oils and fluids but also includes checks that no damage has been done to the sensor or safety systems.


Tell us more about the safety systems you’ve come across in your fleet?

The latest vehicles from the Auto Manufacturers are very well equipped with systems to aid in the elimination of accidents, these systems are especially important, equipped with warnings alerting the driver of following too close or alerts to not enough braking distance, hence avoiding a collision.

Front and Rear side radar allows warnings of vehicles or pedestrians coming into path, this feature is great when pulling out of an intersection or driveway.

Lane keep is another feature which is great to keep the vehicle in the marked lane, especially on well-marked highways. Conveniently useful on a long journey.


How important is the maintenance of your fleet?

Very important. When we hand the keys to a customer, we need peace of mind that the car is in the best shape possible. If a customer starts to rely on a safety system, such as lane keep assist, and it is not working properly, that would not be good news. On the flip side if these systems are calibrated well, the car may provide enough warning or assist that driver to avoid a collision – that is the outcome we want.


What is one piece of advice you would offer your rental customers?

The Peace of Mind Insurance option is available to our customers who want a genuine no-risk experience. Modern vehicles are like driving computers and are increasingly expensive to repair. In the unlikely event of an accident, you will need to have your insurance cover provided by us, enabling the return of the vehicle back to the Manufacturers specifications using genuine parts.

I would recommend you are fully covered for the vehicle, including windscreen and Wheel and Tyre damage. These might seem small, but they can have a larger impact on the car’s safety systems and be an expensive repair job.


What is one tip you would offer New Zealand drivers this Road Safety Awareness week?

It’s easy to get distracted but never take your eyes off the road and look well ahead when you are driving. It’s also always better to take a break during your journey and drive well rested than not. A break every 2 hours for most people is ideal. Put the cell phone away.

Vehicle Check: Check your Tyres for tread being a minimum of 3 mm, Tyre pressure being correct, Windscreen fluid, wiper blades in good condition all lights and necessary vehicle equipment working.

Driver: Take your time, no speeding, and as above ensure plenty of breaks.

We can’t recommend John and the team at GO Rentals enough. Check them out at – I mean who doesn’t want to try out a Tesla 3 as their rental car!